|A community health worker conducts a follow-up |
visit with a child who had a fever in the preceding
days in Kamalpur, Dhaka, Bangladesh. Photo by
Anya Guyer, Initiatives Inc.
URC is a member of the Global Health Workforce Alliance and the Frontline Health Workers Coalition. As a partner on the Global Human Resources and Health Strategy Task Team, URC is examining strategies to improve health worker productivity and performance in the context of Universal Health Coverage
Merging Human Resources and Improvement Approaches for Better Care and Happier Providers
HCI is combining improvement and human resource approaches to improve the quality of service delivery and human resources management. The USAID Health Care Improvement Project (HCI) project partnered with the Ministry of Health in Tanzania to address problems in service delivery and human resources management. The partnership applied a unique combination of human resource and improvement approaches in 12 sites in Tandahimba District. The sites made (and continue to make) improvements to antiretroviral therapy (ART) and prevention of mother-to-child transmission of HIV (PMTCT) care and performance management by reorganizing and rationalizing processes of care and tasks. These improvements are reflected in modified job descriptions and models. Significant progress has been made in both human resources (as seen in the number of health care workers who have job descriptions) and clinical care (as seen in the percentage of women tested for HIV who enrolled in care). The figure shows an example of clinical care improvements relative to the percentage of HIV-exposed infants who received antibiotics to prevent morbidity and mortality due to opportunistic infections.
In Niger’s Tahoua Region, 11 management and 15 facility-based teams analyzed processes of care and then rationalized, shifted, and clarified tasks in order to achieve clinical objectives. They also developed mechanisms to improve competencies, share feedback on performance, and assess and recognize individual and team performance. Significant improvements were made in maternal care, while also increasing contraceptive prevalence rates and decreasing postpartum hemorrhage rates. In addition to clinical improvements, health workers became more productive and engaged in their work. The Ministry of Public Health has integrated this QI process to improve HR into its national five-year health plan.
Improving the Effectiveness, Efficiency, and Sustainability of In-service Training
|Demonstration of postnatal examination using a|
checklist during an in-service training session in
Uganda. Photo by Annie Clark, URC.
Community Health Worker Assessment and Improvement Matrix Toolkit
A key element of USAID’s strategic approach to maternal and child health is to significantly increase by 2013 the number of functional community health workers (CHWs) in USAID priority countries. To contribute to this, HCI and its partner Initiatives Inc. developed the CHW Program Assessment and Improvement Matrix (CHW AIM), a toolkit (manual) that defines 15 key elements needed for CHW programs to function effectively. It provides lists of high-impact, evidence-based interventions in maternal newborn care, HIV/AIDS services, TB services, water sanitation and health, and family planning to guide the assessment of current CHW services. The toolkit comprises of a participatory self-assessment and a performance improvement process to help organizations review current practices to identify program strengths and address gaps. It helps stakeholders assess the status of an intervention and determine the level of CHW program functionality. Additionally, it provides guidance for action planning to assist CHW program managers in strengthening their programs.
Assessing Community Health Volunteer Program Functionality in Madagascar
More than 13,000 community health volunteers (CHVs) in Madagascar are serving the needs of its predominately rural population. In late 2011, URC led the qualitative component of a mixed-methods assessment to determine the functionality of programs that support CHVs in Madagascar. Using the CHW AIM methodology, the method brought together CHVs, supervisors, program implementers, and other key stakeholders to build consensus on program functionality and identify areas for improvement. The assessment’s final report will be launched in late 2012.
Exploring Experiences and Perceptions of Task-shifting to Expert Patients in Uganda
Staff shortages in Uganda have led many health facilities to shift tasks to expert patients, HIV-positive clients who contribute to a health system’s effectiveness by providing services and support to others who have HIV/AIDS. Since limited documentation exists about the role of expert patients in 1) HIV/AIDS service delivery, 2) available organizational support, and 3) outside perceptions, 61 semi-structured interviews were conducted with various stakeholders at six health facilities participating in URC-supported HIV/AIDS improvement collaboratives. The study results indicate that shifting tasks has improved the quality of care and alleviated staff overload. The major remaining gap is the lack of a national policy or operational guidelines for recruiting, training, deploying, and supervising expert patients for integrating them into the health system.