by Altea Cico, URC Senior Project Coordinator, Jordan Healthcare Accreditation Project
December 21, 2012
URC provided technical assistance to Jordan’s Health Care Accreditation Council (HCAC) to organize the council’s second Quality Healthcare Conference and Exhibition in Amman in November 2012. The conference, held under the patronage of His Majesty King Abdullah II, called for building a culture of quality and patient safety throughout the Middle East and highlighted HCAC’s achievements in improving health care quality and safety in Jordan.
The conference attracted over 300 participants, including Middle Eastern government officials, hospital administrators, health care providers, quality improvement specialists, and other health experts from 15 countries. Topics included change management, quality measurement, patient-centered care, hospital design, infection control, and patient engagement.
URC's Chief of Party of the USAID-funded Jordan Healthcare Accreditation Project (JHAP), Mr. Edward Chappy spoke about “Leadership’s Role in Creating a Culture of Quality and Patient Safety,” which emphasized leaders’ responsibility for creating, maintaining, and changing cultures in their organizations.
Dr. M. Rashad Massoud, Senior Vice President of URC and Director of the USAID Applying Science to Strengthen and Improve Systems (ASSIST) Project, led a workshop on “Thoughtful Conversations on Nurturing a Culture of Quality and Safety,” where participants shared experiences and ideas from different countries on successful models for cultivating a culture of quality and safety. He also presented concluding remarks during the closing plenary, summarizing the messages of the three-day conference.
Jordan’s Minister of Health, His Excellency Abdul Latif Wreikat, spoke of the importance of accreditation in improving the quality of health care and promoting medical tourism. The USAID Mission Director in Jordan, Ms. Beth Paige, emphasized the role of JHAP in assisting HCAC to achieve important results during the past five years with regards to the accreditation of health care facilities, development of standards, and training of health care professionals.
Other speakers represented several prestigious international organizations, including the Institute for Healthcare Improvement, the British Medical Journal, the World Health Organization, and the International Society for Quality in Healthcare.