Quality Management
Quality management is a way of doing business that allows an organization to design products and services that meet or exceed customer needs and build operational processes that achieve high levels of performance and quality. URC is a leader in applying quality management techniques to improve the quality of government agencies and health care service delivery organizations.
Working with managers and teams, URC helps clients apply quantitative and qualitative methods to assess organizational performance and identify opportunities for improvement. We develop leadership skills in senior management so that they can establish and communicate a vision and goals for quality and guide staff to accomplish those goals. We enable program staff to set quality assurance objectives and achieve measurable results through team-based problem solving and other performance improvement approaches. To support organizational change and develop leadership for quality, we offer customized and off-the-shelf training in quality management, as well as nontraditional methods, such as interactive self-instructional systems and "just-in-time" training.
To learn more about URC projects in quality management, link to the project description below:
For more information on URC's quality management services and projects, contact:
M. Rashad Massoud, MD, MPH
Director, USAID Health Care Improvement Project
Senior Vice President, Quality and Performance Institute
qapdissem@urc-chs.com
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