Register for the Managing Knowledge for Improvement Webinar

Join URC's own Kate Fatta, Lani Marquez and John Byabagambi on May 26, 2016, for "Managing Knowledge for Improvement," a free webinar that explores how commercial knowledge management techniques can be adapted to accelerate project scale up in low- and middle-income country improvement projects. All three presenters support the USAID Applying Science to Strengthen and Improve Systems (ASSIST) Project, a global health systems strengthening initiative that supports health care improvement in low- and middle-income countries.

The webinar will explore how knowledge management (KM) concepts and techniques that have been applied widely in commercial sectors can enhance learning within improvement projects and accelerate spread. Drawing on USAID-supported work in over 25 low and middle-income countries, we will discuss the deliberate use of KM techniques to stimulate the exchange of tacit knowledge among teams, capture insights about how results were achieved, integrate learning across many teams, and spread that learning to others. A short presentation will be followed by a conversation among three USAID ASSIST Project staff to describe how we have used KM approaches and what we have learned about leveraging the knowledge of implementers to better manage learning within health care improvement projects.

This webinar should assist participants to:

  1. Describe key KM concepts and how they can improve the efficiency and quality of learning within health care improvement activities;
  2. Describe how to use conversational techniques like storytelling, knowledge harvesting, exchange visits, and handover meetings to facilitate effective sharing of tacit knowledge and integration of learning across improvement teams.


May 23, 2016
Regions/ Countries