Cultural Sensitivity Builds Confidence in Maternal and Neonatal Health Services in Huehuetenango, Guatemala

This short report describes how the USAID Health Care Improvement (HCI) project provided training to physicians on cultural sensitivity in birthing services in Guatemala, which resulted in increased patient satisfaction. In 2009, HCI and the Guatemalan Ministry of Health began a process of continuous quality improvement of care in the Todos Santos Cuchumatán Permanent Health Care Center.